Return and Refund Policy

Cancellations & Refunds: At Golf Gear Solutions we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@golfgearsolutions.com or call us at 206-385-1814

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 206-385-1814, the chat in the bottom right, or email support@golfgearsolutions.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

Custom order brands include The SportScreen.

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the website. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.

Order delays have proven to be unavoidable and outside of Golf Gear Solutions control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Golf Gear Solutions, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Golf Gear Solutions within 24 hours of the product being delivered.

• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 

• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.

• I understand that if my order has left the warehouse, I am unable to receive a full refund. 

• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Golf Gear Solutions default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@golfgearsolutions.com.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@golfgearsolutions.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Brand by Brand

Big Moss Refund and Return Policy

Return Period

• 60-Day Return Policy: Customers may return items within 60 days of delivery for a refund or exchange. To qualify, items must be in new, unused condition, with all original packaging and accessories intact.

Conditions for Full Refund

• New and Unused Condition: Returns must be in their original, unused condition to be eligible for a full refund.
• Return Shipping:
  • If the returned item is in new, unused condition, Big Moss will cover the cost of return shipping.
  • If the item shows any signs of use, the customer will be responsible for return shipping costs.

Refund Processing

• Refunds will be processed to the original payment method within 7-10 business days after the returned item has been inspected and approved.

Non-Returnable Items

Certain items may be non-returnable due to health, safety, or hygiene reasons. Please contact our customer service team for details on any product-specific return restrictions.

If you have any questions or need assistance with your return, please contact our customer support team, who will be happy to help.

Golf Skate Caddy Refund and Return Policy

Returning Products within 30 Days of Purchase:

If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within thirty (30) days from the date that we deliver the applicable Product(s) for a full refund less a 10% restocking fee, as further described in this paragraph.  Company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days of our email to you confirming your refund. The Product(s) must not be abused, damaged and must be in original packaging as determined in our sole discretion. 

Returning Products for Warranty Claims:

Your Products (whether purchased on the Website or through an authorized retailer) are warranted against defects in materials and workmanship for a period of twelve (12) months from the date of original retail purchase (if purchased at a retailer), or twelve (12) months from the date of shipment (if purchased on the Website), or other period if the Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, Company will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces; or (3) refund the original purchase price for the affected Products. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, impact damage, dropping, punctures, exceeding excess designed weight loads or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.

How Can I Cancel My Order?

To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or an email). The easiest way to do this is to contact our support team orders-au@fiik.com

How Will I Receive My Reimbursement?

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement except as described above.

Package return

Please pack the Products in the original product packaging and post it in a sturdy box to ensure the Products will be returned without damage. You must pay the costs of the postage to return the items, and such costs will not be returned. You must send off the Products to us without undue delay.

HomeCourse Golf Refund and Return Policy

Return Policy and Warranty Information

What is the return policy?

We are confident our consumers will be fully satisfied with their HomeCourse® purchase. If for some reason you wish to return the product, we will gladly work with our valued customers to accept returns and exchanges of undamaged products within 30 days of the purchase date. Shipping will be at the expense of the customer. All refunds will be processed upon receipt of the undamaged unit to our warehouse facility.

Returns are subject to a restocking fee totaling 15% of the order total, as well as return shipping & handling fees.

Please make sure that the products you are returning are placed in their original retail box with all accessories, and with all protective packaging.

Please contact support@homecoursegolf.com for a return authorization code and details to schedule a return.

What if my product is damaged?

HomeCourse® takes pride in ensuring every item is delivered to our customers undamaged. If, however, you receive a product that is damaged during shipping, you must make note of the damage upon signing for the delivery and forward photos of the damage to support@homecoursegolf.com. HomeCourse® will reship a new product to you as quickly as possible.

What is the warranty?

HomeCourse® offers a full one-year manufacturer warranty on the product for a period of one-year after the date of purchase. The manufacturer warranty includes the following replacement parts: motor, pro-arm netting, sky netting and projection screen. Our warranty policy excludes:

• Product abuse or neglect due to consumer misuse
• Repairs by a third party
• Customer alterations or modifications
• Damage caused by consumer mishandling
• Normal wear and tear of product (The projection screen is a wear item)

For more information on the warranty, contact support@homecoursegolf.com and one of our customer service professionals will be happy to assist you.

Sun Mountain Refund and Return Policy

The SportScreen Refund and Return Policy

At The SportScreen, we prioritize customer satisfaction above all else and will accept returns within 30 days of the date of purchase for any reason (see below for terms and conditions). Should you have any questions or concerns, please don’t hesitate to contact us.

Please note the following policies regarding returns:

• No returns on custom SportScreens: Customized SportScreens are ineligible for return.
• Shipping charges (including brokerage fees, customs fees, taxes, etc.) are non-refundable. The return shipping costs are the responsibility of the customer.
• A 4% administration fee will be incurred on the refund for products canceled prior to shipping.
• For returned products, a restocking fee of 35% will be applied based on the value of the returned product. A refund of 65% of the product value will be issued once the product has been received, reviewed, and approved in our facility.
• Additionally, customers are responsible for all costs associated with returning the product to The SportScreen. This includes shipping charges, brokerage fees, taxes, and customs fees.

• The SportScreen is not responsible for incorrectly sized units due to improper measurement verification by customers. Any returns or requests for exchanges will be subject to a 35% restocking fee, and the customer is responsible for the shipping costs. Please ensure that the measurements indicated on our website fit your space before placing an order. If unsure, contact us for confirmation before placing your order.

If you have any further questions or require assistance, please feel free to reach out to our customer service team. We are here to ensure your experience with The SportScreen is nothing short of exceptional.

Product Received in Damaged Condition/ Manufacturing Defect or Wrong Item

We advise the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.

In case of any discrepancy, please leave a suitable remark at the time of receipt.

In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact The SportScreen at info@thesportscreen.ca